Returns & Exchanges
At Coolbeds, we want you to rest easy knowing that if your new mattress or bed frame isn't the perfect fit, you can return it within 100 nights for a full refund. We strive to make the return process as seamless as your sleep experience by offering dedicated support and hassle-free pickups.
Initiate Your Request
Contact our sleep support team via email or our online portal with your order number and reason for the return to begin the process.
Verification and Approval
Our team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) along with any necessary documentation.
Schedule a Pickup
For large items like mattresses and bed frames, we will coordinate a professional removal service to collect the item directly from your home at no cost to you.
Receive Your Refund
Once the item is confirmed as picked up or received at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing